Lifetime Warranty

Peace of Mind Guaranteed

Every part we make is covered by our lifetime warranty. If one of our products fails, we'll put it right — however long you've had it, and whichever marketplace you bought it from.

There's no form to fill in. Send us an email with the details below and we'll take it from there.

How to make a claim

Email info@marsoutpost.net with Warranty claim in the subject line, and include:

• Product name — the model, or a short description of the part.
• Where you bought it — Amazon, eBay, Etsy, eMAG, our website, and so on.
• Order number — your order reference from that marketplace.
• Purchase date — roughly is fine if you can't find the exact date.
• What's gone wrong — describe the fault as clearly as you can, including how the part was fitted and what it's mounted on.
• Photos — one or two clear pictures showing the problem. This is the thing that speeds a claim up most, so please attach them to your first email if you can.
• Delivery address — where a replacement should be sent.

Anything else you think might help, put it in. We'd rather read a long email than guess.

What happens next

We read every claim ourselves. We'll get back to you as quickly as we can, and if we need more — usually a photo from a different angle — we'll ask. If we need the faulty part returned, we'll tell you and cover the postage.

This warranty is something we offer on top of your legal rights as a consumer. It doesn't replace them — see our returns policy for those.